Fizzan Mohammed

IT Intern

London, GB.

About

Proactive Computer Science student with a robust foundation in IT support, customer service, and operational management, eager to apply problem-solving and technical skills as an IT Intern at Imprivata. Proven ability to troubleshoot hardware and software, manage service requests efficiently, and deliver effective solutions in fast-paced environments. Dedicated to enhancing user experience and contributing to unified access and security management programs through meticulous attention to detail and strong communication.

Work

Platinum Security Ltd

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Stadium Steward Supervisor

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Managed large-scale event operations, ensuring safety, order, and positive visitor experiences through proactive crowd management and conflict resolution.

Highlights

Directed and managed crowd flow for large-scale events, ensuring safety and order for thousands of attendees while maintaining operational efficiency.

Provided proactive assistance and clear guidance to event attendees, significantly enhancing customer satisfaction and ensuring smooth event operations.

De-escalated potential issues and resolved conflicts in dynamic, high-pressure environments, demonstrating exceptional adaptability and problem-solving skills.

Coordinated with security teams to uphold safety protocols, contributing to incident-free event execution and maintaining high safety standards.

ZeeAuto UK

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Helpdesk Assistant / Administrative Assistant

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Provided comprehensive technical support and administrative assistance, resolving hardware/software issues and managing service requests to ensure high customer satisfaction.

Highlights

Troubleshot and resolved diverse hardware, software, and network issues, diagnosing problems quickly to provide clear, effective solutions for users.

Managed and prioritized support requests via a ticketing system, maintaining accurate records and escalating complex issues to specialized teams, improving resolution efficiency.

Delivered professional customer service via phone, email, and live chat, consistently resolving user issues and maintaining high satisfaction scores.

Administered essential office functions, including data entry and record keeping, to support seamless operational flow and enhance team productivity.

Self-Employed

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Private Tutor – Maths, English, Science, Computer Science & IT

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Provided personalized academic instruction across multiple subjects, developing tailored learning plans and fostering significant student improvement.

Highlights

Developed and implemented personalized learning plans for multiple students, resulting in an average grade increase of 15% over one academic year.

Built student confidence and mastery of complex material through constructive feedback and targeted instruction, enhancing academic performance.

Communicated weekly progress briefings to parents, maintaining professional relationships and ensuring transparency regarding student goals and achievements.

Adapted teaching methodologies to individual learning styles, effectively simplifying challenging concepts across technical and academic subjects.

Private

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Labour Worker

London, England, United Kingdom of Great Britain and Northern Ireland

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Summary

Executed diverse physical tasks in construction, landscaping, and warehouse settings, demonstrating strong adaptability, teamwork, and adherence to project timelines.

Highlights

Adapted quickly to new tasks and learned skills in construction, landscaping, and warehouse operations, safely completing assignments on schedule.

Collaborated effectively within a small team to complete challenging tasks, enhancing problem-solving and teamwork capabilities under pressure.

Managed time efficiently to meet deadlines and adjust to changing project needs, consistently demonstrating a strong work ethic.

Contributed to project completion by ensuring all tasks were performed safely and to required specifications.

Education

Brunel University

London, England, United Kingdom of Great Britain and Northern Ireland
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Bachelor of Science Computer Science

Greenford High School

London, England, United Kingdom of Great Britain and Northern Ireland
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Diploma Business (Double & Information Technology)

Villiers High School

London, England, United Kingdom of Great Britain and Northern Ireland
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High School Diploma Computer Science, Geography, Art

Languages

English

Certificates

Service Desk Job

Unknown

Off-Premise Sales

Unknown

Spectator Safety Level 2

Unknown

Data Science

Unknown

Skills

Technical Support & Systems Administration

Windows OS, macOS, Android OS, iOS, Computer Architecture, Networking Principles, Basic Networking Knowledge, Basic Computer Repair Skills, IT Systems Evaluation, Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, System Maintenance, PC Maintenance, Upgrades and Configurations, New Hire Desk Setups, Active Directory, Printer Maintenance, Consumables Management.

Software & Data Management

Microsoft Office Suites, Microsoft Excel, Microsoft OneDrive, Microsoft Access, Microsoft Copilot, Powerpoint, Google Docs, Google Sheets, Google Slides, Data Entry Software, Database Concepts, Data Visualization, MySQL/SQL, SPSS, Xero, Dropbox.

Programming & Web Development

Python, Programming Fundamentals, Algorithm Design, Computational Thinking, HTML, CSS, JavaScript, React, Web Development, Digital Content Creation, Figma.

IT Tools & Platforms

Visual Studio Code, Eclipse, MySQL Workbench, SQLite, Docker Desktop, VirtualBox, TeamViewer, Google Drive, Zendesk, Google Gemini, GitHub Desktop, FileZilla, Windows 10/11, Adobe Photoshop, AnyDesk, Jira, Claude, Git, Microsoft Teams, Power BI, Adobe Illustrator, Discord, ChatGPT.

Quality Assurance & Testing

Manual Testing, Bug Reporting, Test Case Design, Regression Testing.

Project Management & Innovation

Project Management Tools, Design Thinking, Innovation, IT Systems Evaluation.

Customer Service & Communication

Strong Customer Service Skills, Active Listening, Verbal Communication, Written Communication, Conflict Resolution, Negotiation, Customer Service, Report Writing, Stakeholder Management.

Teamwork & Leadership

Teamwork & Collaboration, Leadership & Delegation, Mentoring, Coaching, Motivating Others, Organisation, Multitasking, Initiative, Decision Making.

Professional & Personal Attributes

Adaptability, Integrity, Accountability, Organisation & Time Management, Presentation Skills, Problem Solving, Critical Thinking, Empathy, Patience, Professionalism, Reliability, Cultural Awareness, Attention to Detail, Creativity, Emotional Intelligence, Self-Awareness, Stress Management, Resilience, Inclusivity, Work Ethic, Analytical Skills, Ability to manage multiple tasks.